This project contains the research carried out to understand the problems of the Sun Bank Contact Center (CC) in order to improve the system used by telephone and implement better strategies to improve the level of customer service . At the end of the research, the results obtained and the actions to be taken are …
This project consists of the design of notifications to help Sun Bank customers to manage the collection and payment of credits through digital banking. In the event that clients do not meet the required payment it is possible to build a “personal finance plan” to help them pay their debt and improve their financial health …
This project was an improvement for a Enrollment and Login Process in a Mobile Bank App. This case show a complete ideation process following Design Thinking. © 2017. All rights reserved. Logos, images and texts are property of Sun Bank. © Designed by Jorge Guadarrama for Sun Bank.
